We take rigorous security measures to ensure that your orders arrive in excellent condition and well on time. However, there might be a remote chance that:

• The order gets damaged while in transit.
• There could be a flaw in the manufacturing process.
• In case of delivery of wrong items.

We will replace the item at no additional cost or refund the entire amount only in the cases specified above, provided that the request for replacement or return of the item is made within 9 days of receiving the order.

There will be no returns or replacements after the order has been processed, except for reasons stated above.

In the event that a claim is made for missing items / leakage / breakage / damage / incorrect product, an unboxing video with the original packaging is a must.

Refund Policy

To request a refund or replacement, please mail us atcare@vedobi.comor give us a call at1800-121-0053with your order number and specify the reason for replacement/refund. We take no responsibility for items sent to us for return/replacement without our prior information and approval.

In the event of non availability of the replacement item, we will try our best to provide you with the alternative choice, but the customer's choice will be final and binding.

If the customer has made the payment, a refund for the full amount will be issued if the product is not available or is not shipped due to non availability.

For Cash on Delivery orders, the user must fill out a form for refund purposes that accepts bank account information for the purpose of refunding the amount.

Once the order is placed and the payment is made for the goods, Vedobi will send you an e-mail confirming that the payment has been received. The e-mail will also give the details about your order and delivery information. However, this is only if the e-mail address submitted by you is accurate.

The items that are in-stock are usually shipped within a time period of 24-48 hours on working days. However, it is possible that the shipment may be delayed due to special requirements if any, bulk orders, severe climatic conditions or any unforeseen issues or circumstances. But Vedobi will try to pack and ship your order as soon as it is possible within two business days from the date of placement of order. If the payment information is incomplete or inaccurate, order processing may be delayed and make take an additional two business days. Transit time and the actual date of delivery is dependent on your location.

We encourage the practice of printing or saving the payment information of online transaction and the confirmation e-mail as soon as you receive so that you can contact us regarding your order whenever required. If any information received by you on the e-mail is found to be incorrect, kindly let us know immediately so that it can be rectified.

It may be noted that Vedobi ensures that the full value of your order without any shipping or delivery charges is declared on the shipping documents or the label of the packaging.

You can place your order with premium delivery facility that allows quick delivery to your shipping address. However, express delivery will also take a minimum of two to three business days for processing before it is shipped to your delivery address. After your order is processed at Vedobi, it will be prioritized and we will try to deliver it to your delivery address as fast as possible. Express delivery is available only in the main metro cities and not in any remote locations.

Shipping Charges and Handling Costs are mentioned when you place an order and depend on the total cost of the items ordered and delivery options chosen by you. However, in case of multiple items in one order, these may be shipped separately but shipping will be charged only as one package.

In case, there is any kind of error in the shipping address or the package is refused by you or you are not reachable then the shipping charges for the redelivery of package will be the responsibility of the customer.

All the items ordered by you in one order must have a single delivery address. Kindly ensure that the shipping address given by you is accurate to prevent any delays in order processing. You can change the delivery address within 24 hours of order placement, but not after that since your order is processed within two business days.

As soon as your order is processed and shipped, we will send you a confirmation e-mail on the e-mail address submitted by you. You will also be issued a Tracking-ID to help you track your order.

Delivery of the order is made between 10 AM to 6PM for all locations that are within our service area.

In case, you find that the items sent to you on the confirmation-email do not match the order you placed, kindly notify us immediately so that your order may be replaced. In case, you find that when you receive delivery, the items do not match the order placed by you, then also you may notify us on our customer care email and we will replace your order.

Vedobi has no return or exchange policy, however we have a replacement policy for damaged products. In case, you find that the goods you receive have been damaged in transit or there is a manufacturing defect or damage, kindly notify us and these will be replaced.

You may contact us on Customer service via email care@vedobi.com for any clarifications.

The terms We / Us/ Our/ Company individually and collectively refer to Vedobi (A unit of M/s Bestone Healthcare Products Private Limited) and the terms You /Your / Yourself refer to the users.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.

This Privacy Policy is a legally binding document between you and Vedobi. The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and Vedobi for your use of the website“Vedobi” (defined below).

This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.

By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

To avail certain services on our Websites, users are required to provide certain information for the registration process namely: -

• your name,
• email address,
• sex,
• age,
• PIN code,
• credit card or debit card details,
• medical records and history
• sexual orientation,
• biometric information,
• password etc.

and / or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.

All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services.

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalised Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come. 

Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.

We shares the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:

• When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
• We proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.

However the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.;

Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature at sales@vedobi.com ("Grievance Officer").

M/s Bestone Healthcare Products Private Limited

Email: care@vedobi.com
Ph:  011- 42455300/400

VEDOBI solely reserves the right to change, add, modify or remove certain parts/portions of this policy at any time without giving any prior notice whether written or vocal and in its sole discretion. It is your responsibility to review the policy from time to time for any updation or changes. Any change or modification to the Terms and conditions will be effective immediately from the date of modification of the Terms & Conditions on the Website. Your continued use of the Website, following the amendments/changes, further implies that you have accepted and agreed to the revisions made to the Terms & Conditions, immaterial of whether you have read them. As long as you comply with these Terms & Conditions, Vedobi grants you a non- transferable and limited privilege to enter and use the Website.

VEDOBI may collect the following personal information about you: including first and last name, email address, mobile phone number, demographic details such as age, gender, occupation, education, address, the links you click on the Website, the number of times you access the page and any such browsing information as part of the registration process on the Website. You have to keep your account and registration details updated with correct details for receiving the communications related to your purchases from the Website. By submitting our webform, you are agreeing to our T&C to receive promotional calls on the number shared, and such calls and SMS would be coming from a third party platform.

VEDOBI stores only the necessary information required to make a purchase through the Website and does not disclose your confidential information to any third party without your consent. After placing an order on the Website, if you choose to make prepaid payments through any of the various methods allowed on the Website, Vedobi does not save any information related to your credit/ debit cards or CVV number. All the information you provide is processed through a secure server for enabling online transactions.VEDOBI stores only the necessary information required to make a purchase through the Website and does not disclose your confidential information to any third party without your consent. After placing an order on the Website, if you choose to make prepaid payments through any of the various methods allowed on the Website, Vedobi does not save any information related to your credit/ debit cards or CVV number. All the information you provide is processed through a secure server for enabling online transactions.

The user is required to provide true and accurate information in all instances where such information is requested from you by Vedobi.com. Further, Vedobi.com reserves full rights to confirm and validate the information and other details provided by you at any point in time. If upon confirmation, your details are found untrue, partial or wholly incorrect then Vedobi in its sole discretion has the right to reject your registration and debar you from using the website without prior intimation.

The address at which the delivery of the product, ordered by you, is to be made needs to be correct and proper. In case of non-delivery or late delivery of orders on account of a mistake on your part (wrong or incomplete name, address or any other wrong information) any extra cost incurred by Vedobi for redelivery of the said order shall be borne by the customer, prior to the redelivery.

You authorise Vedobi.com to contact you for any transactional purposes related to your order/ account.

Vedobi by no means shall entertain any complaint after 15 days from the date of the delivery of the order.

Please take note that there may be certain orders that we are unable to process thus we cancel such orders even if approved. We reserve the right, solely at our discretion, to refuse or cancel any order for any reason. Some unavoidable circumstances that may lead to the cancellation of your order include unavailability of stocks, inaccurate or error in the offered product or pricing and other information that is a misprint. We will connect with you and take your consideration regarding all or any part of your order is cancelled or if additional information is required for us to accept your order. In case we are not able to process your order due to reasons such as unserviceable location, delivery restrictions the order will be cancelled after 7 working days we will initiate a refund. We will not be able to cancel the orders that have already been processed and shipped out.

No claims or action arising out of the use of the Website or these Terms and conditions may be brought by you more than one year after the cause of action relating to such claim or action arose. If you have a dispute with Vedobi or are dissatisfied with the Website, termination of your use of the Website is your sole remedy. VEDOBI has no obligation, liability or responsibility to you.

If the customer has mistakenly ordered the wrong product and wishes to replace it, they would only be able to do so if they are ready to pay the shipping fee.

Vedobi attempts to provide product description as accurate as they can get and the details provided on the website is true to the best knowledge of the company (VEDOBI). Vedobi.com does not guarantee the accuracy of product information and the company will not be held accountable for any loss or damage occurring due to incorrect information. Customers are strictly advised to read the description and ingredients of the products carefully and always consult a patch test before bringing it to use in your daily routine.

Vedobi is not responsible for any loss or damage caused due to any malfunction or defect in a product. Customers are advised to go thoroughly through the safety guidelines and precautions regarding the usage of the product before purchasing.

VEDOBI is not liable to pay any damages or penalty for whatsoever reason. In case VEDOBI is found liable for any damage by an appropriate court of law, it is only liable to either replace a product sold through this website or refund the amount of the product.

VEDOBI is not responsible for the quality, usability, effectiveness or warranty of any of the products.

The pictures of the products are indicative and may not match the actual product. Vedobi has tried and made every effort to display the colours of the products that appear on the Website as real as they can get. However, the actual colours may depend on your monitor, VEDOBI cannot guarantee that your monitor’s display of a colour will be accurate.

All services on this website are offered on an as-is basis. No warranty or promise unless stated otherwise, is made for the availability or effectiveness of the products offered by VEDOBI through this website.

Since the raw materials procured for manufacturing our products are naturally sourced, it is possible that due to the sedimentation process, the colour, texture and taste may be different between different batches because of seasonal variations but the effectiveness of our products remains the same.

VEDOBI intends to provide you with general information about its products. The information is not intended to provide a medical suggestion or be used for any medical diagnosis or responsibility for the accuracy, completeness, appropriateness or usefulness of the information. For any specific medical conditions or issues, you are advised to seek an opinion from a certified medical practitioner. In the event you rely on the information provided by Vedobi, you do so at your own risk. Under no circumstances will VEDOBI be liable for the information or the consequences of relying upon such information.

All material on this Site ("Material"), including but not limited to text, images, illustrations, etc. are protected by copyrights which are owned and controlled by us or by other parties that have licensed their material to us. Material from the Site or any website owned, operated, licensed or controlled by us may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Specifically, you should not attempt to "pass off" any of the Material as your own work. Modification of the Material or use of the Material for any other purpose is a violation of the copyrights and other proprietary rights. For purposes of these Terms and Conditions, the use of any material on any other website or networked computer environment is prohibited. The trademarks, logos and service marks ("Marks") displayed on the Site are our property and the property of other parties. Users are prohibited from using any Marks without our written permission or third parties, which may own the Marks.

We may provide links and pointers to Internet sites maintained by others ("Third Party Sites"). We are not responsible for the contents of or any products or services offered in such Third-Party Sites.

We make no warranty, representation or guarantee as to the content, sequence, accuracy, timeliness or completeness of the Material or that the Material may be relied upon for any reason. We make no warranty, representation or guaranty that the Material will be uninterrupted or error free or that any defects can be corrected. For purposes of this section, "we" shall include Bestone Healthcare Products Pvt. Ltd, and its subsidiaries, successors, shareholders, and their respective employees, partners, principals, agents and representatives, and any third-party providers or sources of information or data.

Under no circumstances shall we be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of, or reliance on, the Material, or from the use of the Internet generally.Your use and browsing of the Site is at your risk. You should not rely on any of the Material and instead should seek other opinions before taking any action or determining not to take any action, which could lead to injury, harm or damage of any kind. Please do not rely upon information provided in this website as "medical advice". This website is not a substitute for a doctor or medical consultancy of any sort. For purposes of this section, "we" shall include Bestone Healthcare Products Pvt. Ltd, and its subsidiaries, successors, shareholders, and their respective employees, partners, principals, agents and representatives, and any third-party providers or sources of information or data.

If you are damaged or injured by any of the Material contained in the Site, or you are dissatisfied with the Site or Material for any reason, then your sole and exclusive remedy is to discontinue accessing and using the Site.

The Site is controlled and operated by us from our offices in Delhi, India. We make no representation that Material in the Site is appropriate or available for use in other locations. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

This agreement shall be governed by, construed and enforced solely in accordance with the laws of the India and the courts at Delhi shall have exclusive jurisdiction in this regard. This is the entire agreement between the parties relating to the matters contained herein.

This agreement will terminate immediately without notice from us if in our sole discretion you fail to comply with any term or provision of this Agreement. Upon termination, you must destroy all materials obtained from this Site and all copies thereof, whether made under the terms of this Agreement or otherwise. In the event of termination, the disclaimers of warranties and limitations of liabilities, damages and remedies set forth in this Agreement shall.

VEDOBI  (Vedobi.com)reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason.

This shall be regardless of whether the order has been confirmed and/or the payment has been received. 100% payment shall be refunded and the User shall be informed of the same.

The Management’s decision with regard to damaged/defective product and/or issuance of credit shall be final and binding. Further, the Management reserves the unilateral right to modify/alter the aforesaid conditions/policy without prior notice and the same shall be final and binding.